1.Basis of Sale

Please ensure that you read and understand these terms before you submit the order, because you will be bound by these terms. If any of these terms are inconsistent with any term of the order, these terms and conditions shall prevail.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an e-mail that confirms that the product has been dispatched (Dispatch Confirmation). The contract of sale will only be formed when we send you the Dispatch Confirmation.

You may at any time before any agreed delivery date OR within 7 calendar days of placing an order amend or cancel an order by providing us with written notice. We have the right to revise and amend these terms, however, you will be subject to the policies and terms in force at the time that you order the Products.

2. Delivery

We will deliver the Products to you within a reasonable time of the date set out in the dispatch confirmation. Delivery of the order shall be completed when you take delivery of the Products.

We will take reasonable steps to meet the delivery date set out on the order. Occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

3. Cancellation after delivery

You may cancel a contract at any time within seven working days, beginning on the day after you received the Products (Cooling Off Period).

To cancel the contract you must inform us in writing either by post or email to the following addresses CUSTOMER CARE TEAM, WEBSTERS SHOES, c/o Renace Ltd, Units 5a and 5b Callywhite Industrial Estate, Callywhite Lane, Dronfield, Derbyshire, S18 2XR or orders@renace.co.uk. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own risk. You have a legal obligation to take reasonable care of the Products while they are in your possession.

4. Returns and refunds

When you return a product to us:

Because you have cancelled the contract between us within the seven day cooling off period (see Section 3 above), we will process the refund due to you as soon as possible and, in any event, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. You will, however, be responsible for the cost of returning the item to us.

For any other reason, you may request a refund or exchange. We will examine the returned Product and dispatch a replacement or notify you of your refund within a reasonable time. (a)Products returned for exchange or due to a defect will be exchanged or refunded free of charge, including the cost of returning the item; (b)Products returned for refund for any other reason will be refunded, less the cost of returning the item to us.

5. Title and risk

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive payment in full of all sums due for the Products, including delivery charges.

6. Price and payment

The price of the Products will be as quoted on our website, except in cases of obvious error. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. Where the Products’ correct price is less than our stated price, we will charge the lower amount when dispatching the Products to you. If the correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Products, or reject the order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

These prices include VAT. However, if the rate of VAT changes between the date of the order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

Customers who suffer from a qualifying medical condition that requires them to purchase certain of our products may not have to pay VAT on their order. VAT relief can be claimed whilst placing an order online, or over the telephone (once eligibility is satisfied).

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation These prices include standard delivery costs. A charge of £6.50 will be added to the total amount due for special next day delivery. Payment for all Products must be made in advance by credit or debit card, processed by Sage Pay. We will not charge your credit or debit card until we dispatch your order.

7. Limitation of liability

We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Subject to clause 8.1, our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This clause does not include or limit in any way our liability for: death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to Section 7 above, Websters will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Websters will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Websters accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

8. Miscellaneous provisions

1.To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

  • The privacy practices of such websites;
  • The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or
  • The use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

9. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following: strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or impossibility of the use of public or private telecommunications networks. Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

10. Notices

All notices sent by you to us must be sent to WEBSTERS SHOES LTD at CUSTOMER CARE TEAM, WEBSTERS SHOES C/o REMPLOY, SHEFFIELD ROAD, CHESTERFIELD, S41 8NJ. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter.

11. Severability

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

12. Waiver

If we fail, at any time while these terms are in force, to insist that you perform any of your obligations under these terms, or if we do not exercise any of our rights or remedies under these terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations.

Any waiver by us of a any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

13. Transfer of rights and obligations

The contract between you and us is binding on you and us and our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

14. Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

15. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. The Wesbters shoes Website is Operated by:Renace LtdUnits 5a & 5b Callywhite Industrial EstateCallywhite LaneDronfieldDerbyshireS18 2XR

Registered in England with Company Number 8665787

VAT Number 169736067

We recommend you print out a copy of these terms and conditions for future references. If you have any questions regarding the Websters Shoes website, please see the contact us section for full contact details.