How quickly will I get my order?
As Websters shoes are specially made for you the manufacturing process can take up to 10 days. Standard delivery takes between 1 and 3 days after your order has been manufactured. To see full details of all our delivery terms click here.

Can I claim for VAT relief?
Individuals who are chronically sick or disabled can claim VAT relief on our Websters range of products. Some conditions also qualify for VAT relief, visit our dedicated page on this here. If you qualify for relief you must complete the form in the checkout section. For details of these and other conditions which allow purchasers to claim VAT relief, visit our dedicated page here.

How do I claim VAT relief?
To be able to claim the relief, if you qualify, you must complete the VAT relief form in the checkout section. There’s more on VAT relief here.

Will the shoes fit?
Our specially designed measuring guide allows us to make shoes for you that we’re sure you’ll find to be a great purchase. We always work as hard as we can to ensure your satisfaction.

Can I return my shoes for a refund? Your shoes will be made specifically for you and so we are not able to offer refunds or exchanges for shoes unless they are faulty.

Do I have to create an account?
Creating an account happens automatically when you make a purchase. Simply purchase via our checkout and you will be asked to provide a password along with your address details. An account will automatically be created for you allowing you to benefit from faster shopping in the future, order history and email updates of special offers and new products.

I can’t remember my password, what should I do? If you cannot remember the password click here and a new password will be sent to the email address you provided when you set up your account.

I haven’t received my order, what should I do?
Email or call our Customer Services team on 01246 572800