FAQS
How quickly will I get my order?
As Websters shoes are specially made for you the manufacturing process can take up to 10 days. Standard delivery takes between 1 and 3 days after your order has been manufactured, but we can also offer a next day delivery service. To see full details of all our delivery terms click here.
Can I claim for VAT relief?
Individuals who are chronically sick or disabled can claim VAT relief on our Websters and Aetrex range of products. Some conditions also qualify for VAT relief, visit our dedicated page on this here. If you qualify for relief you must complete the form in the checkout section. For details of these and other conditions which allow purchasers to claim VAT relief, visit our dedicated page here.
How do I claim VAT relief?
To be able to claim the relief, if you qualify, you must complete the VAT relief form in the checkout section. There’s more on VAT relief here.
Will the shoes fit?
Our specially designed measuring guide allows us to make shoes for you that we’re sure you’ll find to be a great purchase, but on the very rare occasions that they don’t prove to be exactly what you want you can return the shoes for a refund or an alternative fitting.
We always work as hard as we can to ensure your satisfaction, so we’re also sure that you’ll be equally satisfied with our range of socks and insoles.
What are Softop™ socks?
Our Softop™ socks provide excellent comfort and are great for people with wider or swollen feet and legs. They are highly recommended for those with circulatory problems. All of these socks have minimal seaming which is especially welcome for Diabetes sufferers because it reduces the risk of skin damage.
Do I have to create an account?
Creating an account happens automatically when you make a purchase. Simply purchase via our checkout and you will be asked to provide a password along with your address details. An account will automatically be created for you allowing you to benefit from faster shopping in the future, order history and email updates of special offers and new products.
I can’t remember my password, what should I do?
If you cannot remember the password click here and a new password will be sent to the email address you provided when you set up your account.
I haven’t received my order, what should I do?
Email info@webstershoes.co.uk or call our Customer Services team on freephone number 0800 249 4020
