Delivery & Returns

If you have already made an order and want to know if it has been despatched please go to My Orders and login with the details you provided when making your purchase.

Free Standard postage and packing

Our Websters range of shoes and bespoke insoles are made especially for you but you shouldn't have to wait longer than 10-14 days for any order - please note that your items may arrive in separate deliveries (don't worry, the postage is still free!)

Socks, ready-to-wear insoles and other products are typically ready to despatch the same day (if the order is received before 2pm) or the following day (we do not despatch on Saturdays or Sundays).

We aim to despatch all complete orders within 24 hours of your shoes being manufactured (we do not despatch on Saturdays or Sundays). Delivery usually takes between 1 to 3 working days from the date of despatch.

Next working day delivery service

If you need your order very quickly we also offer a next working day delivery service at £6.50 per order but please note that we are only able to offer this service for goods which we have in stock. You can find out whether your product is in stock by calling our help line on 01246 572820 between 9am and 5pm. If you make your order between 5pm and 9am we will not be able to verify whether your order is in stock and that we will be able to ship it the next working day. The next working day delivery service is available up until 1pm daily, Monday to Thursday, with delivery being made to you on the next working day. 

We also offer the next day delivery service for Websters shoes, but we can only despatch these goods once we have completed the manufacturing process which takes between 3 and 10 days.  You can find despatch estimates for all of our shoes on the product detail page. Please also note that our next day service is only available to addresses within the UK.


We regret that Websters are unable to offer any returns on its shoes due to the custom-made nature of the products.